Last updated: 5th May 2016.

Our website (and any portal you access via our website) uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We use Google Analytics, which makes use of cookies served by our site. Full details can be found here.

Cookies may be “session” or “persistent”. Session cookies are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our website to identify and track users. Our session cookies may also contain your account number, user name and email address. Persistent cookies enable our website to “remember” who you are and to remember your particular preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your internet session. Except for essential cookies, all cookies will expire after you close your browser. 

Our website may use several web analytics cookies. These cookies allow us to recognise and count the number of visitors and see how they use and move around the website. This helps us to improve our website. 

Google Analytics’ terms require us to reproduce the following wording in this policy:

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your personal use of the website(including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

You may choose to configure your browser to restrict or block all cookies. If you do choose to disable cookies, you may find this affects your ability to use certain parts of our website. For more information about cookies and how to adjust your browser settings to accept, delete or reject cookies, please see the Internet Advising Bureau website In order to opt out of Google Analytics, please visit website


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Except for essential cookies, all cookies will expire after the end of the session.



Your privacy is important to us. Our policies and procedures are designed to comply with the Data Protection Act 1998 and so we commit to process any personal information you share with us with your privacy in mind.

Any personal information shared with us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside of our group without your consent, unless obliged by law. We will never sell or rent your name or personal information to any third party without your permission.

Information we collect via this website and how we use it
We may collect personal information provided by your mortgage intermediary, via this website for the following purposes:

  • To enable us to make lending decisions, to process mortgage applications, to obtain references and to administer mortgage accounts.
  • To allow us to provide the services requested and manage the relationship between us.

For more information on how we may use your personal data, please read our Fair Processing Notice

Once collected, personal information may be stored manually or electronically.

If false or inaccurate information is given to us and we suspect identity fraud, we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention. By using our website, you agree that we may use the information we collect for these purposes.

We recommend that you check this page regularly, as from time to time we will review and update these policies. Any changes we make to the policies published here will be effective immediately.


Terms & Conditions  | Cookie & Privacy Policy

The Mortgage Lender Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Firm Reference Number 707058). Registered in England & Wales as company number 9280057. Registered office address: Fifth Floor, 100 Victoria Street, Bristol BS1 6HZ.