We regularly canvass opinion from a range of industry contacts at mortgage clubs, networks, specialist distributors and brokers themselves, and the input we received helped shape the lender we are today.
We know that providing a high quality and consistent service is vital, and we are also acutely aware that intermediaries like to deal with a lender that gives them certainty. This means not only sticking to published underwriting criteria and service standards, but also ensuring that borrowers actually get the products they apply for. For this reason, we include statistics about certainty in our service standard reporting.
In today’s digital age, we also appreciate the value of the telephone to mortgage brokers. According to research from IRESS in 2017, 83% of brokers say they call lenders between three and six times per application. Only a third of lenders (33%) provide service information for telephone service levels, but we’ve made sure we’re one of them.
Our service in numbers:
Decision in Principle (DIPs)
Correct as at 16th November 2017
The Mortgage Lender offers a range of mortgage products via Directly Authorised advisers and a limited set of distribution partners.
Our products are based off 3-month LIBOR, rounded up to two decimal places.
3-month LIBOR is 0.53%, effective from 12/12/17.
Should the Government reverse the changes to Stamp Duty and Buy to Let taxation because of the negative impact they have had on confidence in the housing market?